Play your Best Cards during Telecommunication

Telephone communication at 0800, like all other types of communication, has its own methods and rules. If the phone becomes your right hand for you due to the nature of your activity, then it would be nice to turn him into an ally, knowing the rules of talking on the phone. Guided by these rules of communication by phone, you can correctly build a conversation and win over the interlocutor.

Telephone communication in free phonecalls, like all other types of communication, has its own methods and rules. If the phone becomes your right hand for you due to the nature of your activity, then it would be nice to turn him into an ally, knowing the rules of talking on the phone. Guided by these rules of communication by phone, you can correctly build a conversation and win over the interlocutor.

Free business calls are sure to start with a greeting: good morning, good afternoon, etc. This is not only a manifestation of courtesy, so you give the other person time to figure out who you are and focus on the possible purpose of your call.

Important Things to Remember

If they call you, do not forget that the person who is waiting until you pick up the phone is distracted – even if this lasts for three ring signals (the answer threshold set in many organizations). As a result, he often cannot concentrate in the first few seconds of a conversation. If you immediately say the name of your organization, the subscriber may not catch it, but hesitate to ask again. This leads to a loss of time – him and yours – and this situation is easily avoided.

After greeting, call your organization and / or phone number so that the subscriber makes sure that he / she got to the right place. The error is detected immediately, and this allows not to waste time. And finally, calling yourself, from the very beginning you are establishing a positive relationship with your partner. At the same time, both your organization and you yourself are more cordial and friendly to him. Never ask a stranger: “How are you?” because it sounds fake. Never tell your interlocutor: “You do not know me.” This indicates a lack of confidence.

Some Important Tips

  • Carefully choose the time for business calls. The most unsuccessful hours are early in the morning or late in the evening.
  • Be sure to ask: “Do you have a moment for a short conversation or should I call back at another time?”
  • Use the WHIS method to make sure you are listened to. This abbreviation consists of the initial letters of the key elements of a successful call.
  • Attention. You must make the interlocutor focus and heed your words so as not to become a victim of his absent-mindedness.

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